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Our quality charter allows us to communicate the transparency of our services. If one of your questions remains unanswered, you can also consult our FAQ or contact us directly via the contact form.

QUALITY PRODUCTS

In order to offer you rare and exceptional products, our team is responsible for searching, sorting and testing each piece of jewelry before marketing it. 

We have set up a strict protocol allowing us to refuse any marketing of a jewel which would not be in conformity with our expectations.

To guarantee you a quality service, we have set up a policy of "satisfied or refunded". 

FREE ASSISTANCE

If you need advice or assistance in choosing your jewelry, our advisors are at your disposal to answer your emails and calls. In case of questions before or after a purchase on our site, we are entirely at your disposal to answer you. 

If you wish to contact us, you can access our contact form or write to us directly from one of our social networks.

SECURITY ABOVE ALL

In order to protect you during your visit to our site, we have made every effort to secure your data. 

Our site is in HTTPS format and our encryption system is SSL to allow you to prepare your cart and proceed to payment in a secure manner. Our service provider PayGreen also accompanies us in these steps to secure all your means of payment.

Your data are also at the heart of our reflections, and that is why we have put our site in compliance with the RGPD (General Regulation on Data Protection). Consult all the details of these measures by going to the tab on data protection.

ORDER PROCESSING

In order to offer you a fast delivery, we do our best to prepare your parcels in maximum 72 working hours. Following its expedition, we guarantee a delivery in maximum 10 working days.

Personalized products by engraving are likely to take up to 5 working days to be offered to you for delivery. We therefore suggest that you plan ahead if you wish to offer a personalized jewel for a special occasion.

In order to reassure you as for the routing of your parcel, we set up a detailed follow-up of your postal sending. For any problem with the delivery of your package, you can contact us through our contact form.

DISCLAIMER

Ambrolia takes great care to ensure that each finished product is as close as possible to its description on the site (color, shape, style...). 

Nevertheless, we do not guarantee that the descriptions, photos and other contents on Ambrolia are perfectly accurate, reliable, and always up to date. Differences due to technical, typographical, digital or photographic reasons may occur. Indeed, the perception of the colors and the style of the products may vary, especially according to the parameters of your computer.

Moreover, the jewels being mainly composed of minerals and fine stones or natural products, the images of the latter are non-contractual because their global appearance can vary according to the uniqueness of the piece and the size realized by us, craftsmen.