The present General Terms and Conditions of Sale are current as of October 22, 2020
1.1. These General Terms and Conditions of Sale (hereinafter ''GTC'') are offered by the company AMBROLIA SARL (hereinafter ''The Company''), SARL with a capital of 1,000 euros, registered in the Trade and Companies Register of Nimes under number 888746021, represented by Pascaline Ramis, whose headquarters is located at 16 Boulevard Leon Gambetta, 30400 Villeneuve-lès-Avignon, France.
1.2 Its phone number is 07.55.60.12.21, and its e-mail address is email@example.com.
1.3. The company is the owner and editor of the website www.ambrolia.com (hereinafter ''the Site''). The Site is hosted by AGENCE DES MEDIAS NUMERIQUES (AMEN), Société par Actions Simplifiées Unipersonnelle, whose registered office is 12-14 Rond-Point des Champs Elysées - 75008 PARIS, registered with the Registre du Commerce et des Sociétés de PARIS under number B 421 527 797. The Data Protection Officer can be contacted at firstname.lastname@example.org.
1.4. The Site offers to the Customer (hereinafter ''the Customer'') the possibility to The website allows customers to purchase jewelry mostly made of fine stones and precious metals. (hereinafter the ''Products'').
1.5. Prior to any use of the Site, the Customer must ensure that he/she has the technical and computer means to use the Site and to order the Products on the Site, and that his/her browser allows a secure access to the Site. The Customer must also ensure that the computer configuration of his hardware/equipment is in good condition and does not contain any virus.
2. APPLICATION AND ENFORCEABILITY OF THE GCV
2.1. The purpose of the General Terms and Conditions of Sale is to define the terms and conditions according to which offers the Products for sale on the Web Site to its Clients. They therefore apply to any Order (hereinafter referred to as an "Order") placed on the Site by the Customer.
2.2. The Customer declares that he/she has read and accepted these Terms and Conditions of Sale before placing the Order.
2.3. 2.3. The validation of the Order therefore implies acceptance of these Terms and Conditions. These Terms and Conditions are updated regularly and the applicable Terms and Conditions are those in effect on the Web site at the time the Order is placed.
2.4. Unless expressly agreed otherwise, any terms and conditions set forth herein shall be binding upon the Company, regardless of when they may have been brought to its attention.
2.5. The fact that the Company does not avail itself at a given time of any provision of these GTC shall not be interpreted as a waiver of the right to avail itself at a later date of any provision of these GTC.
3. ORDERING PRODUCTS ON THE SITE
3.1. The company reserves the right to correct the content of the Site at any time. 3.1. The Customer can find on the product page the period during which, or the date until which, the spare parts necessary for the use of the product are available on the market.
3.2. The Products offered for sale are described and presented as accurately as possible. Nevertheless, a minimal variation in the color of the product(s) does not engage the responsibility of the company and does not affect the validity of the sale.
3.3. The Customer selects the Product(s) he/she wishes to purchase and can access the Order summary at any time.
3.4. The Order summary shall list the Product(s) selected by the Customer and shall include any additional charges, such as shipping fees, which shall be added to the price of the Product(s) in the Order. The Customer may modify the Order and correct any errors before proceeding with the acceptance of the Order.
3.5. Once the Customer has accessed the Order summary, the Customer shall confirm acceptance of the Order by checking the box indicating acceptance of the General Terms and Conditions of Sale, and then clicking on the Order validation icon. The words ''Order with payment obligation'' or a similar unambiguous wording shall appear next to the Order validation icon in order to ensure that the Customer explicitly acknowledges his/her obligation to pay for the Order.
3.6. Upon acceptance of the GTC and validation of the Order with payment obligation, the contract is validly concluded between the company and the Customer and irrevocably commits them.
3.7. Once the Sales Order has been confirmed, and in order to proceed with the payment, the Client shall enter the contact details for the delivery of the Product(s) ordered, as well as the invoicing address if different. The delivery process of the ordered product(s) is described in article 5 of these GTC.
3.8. The Company shall then send the Customer an Order confirmation by e-mail, containing the details of the Order summary and the delivery and, where applicable, billing addresses provided.
3.9. Once the Customer has validated the delivery and, where applicable, the billing address, the Customer shall proceed to pay for the Order in accordance with the terms and conditions set out below.
4. PRICE AND PAYMENT TERMS OF THE ORDER
4.1. Prices are indicated on the Web Site in the Product descriptions, in euros and exclusive of tax.
4.2. The total amount is indicated in the Order summary, before the Customer accepts these GTC, validates his/her Order, enters and validates his/her delivery and, if applicable, billing information and proceeds to payment. The total amount of the Order is indicated including all taxes.
4.3. The Order of Products on the Site is payable in Euros. Payment must be made in full on the day the Sales Order is placed, by credit card, except where special conditions of sale have been expressly agreed by the Client and the company.
4.4 In case of payment by credit card, the Website uses the security system of PayGreen, a service provider specialized in the security of online payments. This system guarantees to the Customer the total confidentiality of his banking information. The credit card transaction between the Customer and the secured system is fully encrypted and protected. The Customer's bank details are not stored electronically by the company. PayGreen's terms and conditions are available at the following address: https://paygreen.io/cgu/. Once the transaction is done via this provider, it appears between 1 and 3 working days on the customer's statement under the reference P-GREEN/S-MONEY.
4.5. In case of online payment by email address, the Site uses the security system of PayPal, provider specialized in the security of online payments. This system guarantees to the Customer the total confidentiality of its banking information. The transaction carried out between the Customer and the secured system is thus entirely encrypted and protected. The customer's details are only stored by the provider in the event that he/she has already created a PayPal account, which is necessary for the use of this service. The general conditions of use of PayPal can be consulted at the following address: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full. Once the transaction has been completed via this service provider, it will appear between 1 hour and 3 working days on the online PayPal account statement under the reference Ambrolia SARL.
4.6. The Client warrants to the company that he/she has the necessary authorizations to use the payment method selected when placing the Order. The company reserves the right to suspend or cancel the execution and/or delivery of any Order, regardless of its nature or level of execution, in the event of non-payment or partial payment of any amount owed by the Client to the company, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Web site and the payment of an Order.
5.1. The product(s) offered on the Site can be delivered to Metropolitan France and the EU member states.
5.2. The company undertakes to deliver the product(s) within a period not exceeding 2 to 10 working days from the date of the Order.
5.3. The Customer shall be informed by email, when the Order is ready, of its shipment. The product(s) ordered shall be delivered to the delivery address indicated by the Customer at the time of placing the Order in accordance with the conditions set forth in Article 3.8 of these GTC.
5.4. Customer shall ensure that the information provided in Article 3.7 of these GTC is correct, and that it remains correct until the product(s) ordered is (are) delivered. The Client therefore undertakes to inform the company of any change in billing and/or delivery information that may occur between the time of placing the Order and the time of delivery, by sending an e-mail to the customer service department's e-mail address without delay. Failing this, in the event of late delivery and/or incorrect delivery, the Client shall in no way hold the company responsible for the non-delivery of the goods, and the company's customer service department shall contact the Client to arrange a second delivery at the Client's expense.
5.5. The company will not be responsible if the non-receipt of the Products is due to a third party outside its intervention or in case of theft.
5.6. In the event that the Order is returned due to the Customer's absence, the Company's customer service department will contact the Customer for a second delivery at the Customer's expense.
5.7. The Customer may track the delivery of the Order by contacting the customer service number indicated in article 6.2 of these GTC.
6. CUSTOMER SERVICE
6.1. For any request for information, clarification or complaint, the Customer must contact, as a priority, the company's customer service department, in order to allow the latter to attempt to find a solution to the problem.
6.2. The company's customer service department is accessible from 9:00 am to 6:00 pm, Monday to Saturday, using the following contact information:
- Telephone: 07.55.60.12.21
- email: email@example.com
- mail: AMBROLIA SARL 16 Boulevard Léon Gambetta, 30400 Villeneuve-lès-Avignon, France
7. LEGAL AND COMMERCIAL GUARANTEES
All products offered by the company are subject to the legal guarantee of conformity provided by law, and in particular Articles L.217-4, L.217-5 and L.217-12 of the Consumer Code, and the guarantee of hidden defects provided by Articles 1641 and 1648, first paragraph, of the Civil Code:
The non-conforming product will be replaced or repaired according to the cost modalities provided by the Consumer Code.
The legal guarantee of conformity applies independently of the commercial guarantee possibly granted.
Thus the Customer:
(i) has a period of two (2) years from the delivery of the product to act on the lack of conformity of the Product
(ii) is exempted from proving the existence of the lack of conformity of the good during the ten (6) months following the delivery of the product
(iii) may choose between repairing or replacing the product, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code.
In addition, the Customer may also invoke the legal warranty for hidden defects in the item sold, as defined in Articles 1641 et seq. of the Civil Code. The legal warranty for hidden defects allows the Customer, within a period of two years from the discovery of the defect, to be reimbursed for a Product that has proven to be unfit for its purpose.
The warranty for hidden defects allows the Customer to be protected against hidden defects of the purchased product that prevent its use or affect it to such an extent that the Customer would not have purchased it.
The Customer then has the choice between two options: to keep the product and ask for a reduction of the price, or to return the product and ask for a refund of the price paid, in accordance with Article 1644 of the Civil Code.
We remind you of the following legal provisions:
Art. L217-4 of the French Consumer Code: ''The seller delivers a good in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was put at his expense by the contract or was carried out under his responsibility.''
Art. L217-5 of the French Consumer Code: ''The goods conform to the contract:
1° If it is fit for the purpose usually expected of similar goods and, where applicable (a) if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;(b) if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling ;
2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by the latter. ''
Art. L217-7 of the French Consumer Code: ''Defects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is fixed at six months. The seller can fight this presumption if it is not compatible with the nature of the good or the claimed lack of conformity. ''
Art. L217-8 of the Consumer Code: ''The buyer is entitled to demand the conformity of the good to the contract. He cannot however dispute the conformity by invoking a defect that he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials that he himself has provided. ''
Art. L217-9 of the Consumer Code: ''In case of lack of conformity, the buyer chooses between repairing or replacing the good. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other method, given the value of the goods or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer. ''
Art. L217-10 of the Consumer Code: ''If the repair and replacement of the good are impossible, the buyer may return the good and have the price returned or keep the good and have part of the price returned. The same option is open to him:
1° If the solution requested, proposed or agreed upon pursuant to Article L. 217-9 cannot be implemented within one month of the buyer's complaint;
2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the goods and the use he is seeking. The resolution of the sale can not be pronounced if the lack of conformity is minor. ''
Art. L217-11 of the French Consumer Code: ''The application of the provisions of articles L. 217-9 and L. 217-10 shall take place at no cost to the buyer. These same provisions do not prevent the allocation of damages. ''
Art. L217-12 of the Consumer Code: ''The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good. ''
Art. L217-13 of the Consumer Code: ''The provisions of the present section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature which is recognized to him by the law. ''
Art. 1641 of the Civil Code: ''The seller is bound by the warranty for hidden defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lower price, if he had known them. ''
Art.1642 of the Civil Code: ''The seller is not bound by apparent defects of which the buyer could convince himself. ''
Art. 1643 of the Civil Code: ''He is bound by hidden defects, even if he did not know them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.''
Art. 1644 of the Civil Code: ''In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned. ''
Art. 1646 of the Civil Code: ''If the seller was unaware of the defects of the thing, he shall be bound only to return the price, and to reimburse the purchaser for the expenses occasioned by the sale. ''
Art. 1648 of the Civil Code: ''The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. (...) ''
If a Customer considers that he/she has received a product that he/she considers to be defective or non-conforming, he/she should contact the company as soon as possible after receipt of the Order at the following e-mail address: firstname.lastname@example.org, or by registered mail with acknowledgement of receipt to the following address: 16 Boulevard Léon Gambetta, 30400 Villeneuve-lès-Avignon, France, specifying the defect or non-conformity in question.
It is up to the Customer to provide any justification as to the designation of the apparent defects and/or anomalies noted. The Customer shall allow the company every facility to proceed with the observation of these defects or non-conformities and to remedy them if necessary. He shall refrain from intervening himself or having a third party intervene for this purpose.
If the defects and/or anomalies are confirmed by the company, the latter will then send the Customer its instructions on how to proceed after having taken cognizance of the complaint thus formulated and, if necessary, will proceed with the replacement of the product of which the company would have been led to note the lack of conformity, or the defectiveness.
In the event that it is impossible to exchange the product, the company shall be obliged to reimburse the Customer within fourteen days of receiving the product. The refund will be made on the proposal of the company by crediting the Customer's bank account, the Customer being able to opt for another method of refund than the one proposed.
8. OBLIGATIONS OF THE CUSTOMER
8.1. The Customer undertakes to respect the terms of these GTC.
8.2. The Customer agrees to use the Site in accordance with the Company's instructions.
8.3. The Customer agrees to use the Site only for its own personal use in accordance with these GTC. In this regard, the Customer agrees to refrain from:
- Use the Site in any illegal manner, for any illegal purpose or in any manner inconsistent with these GTC.
- Sell, copy, reproduce, rent, lease, loan, distribute, transfer, or sublicense any of the contents of the Site or any part thereof, or decompile, reverse engineer, disassemble, modify, display in human-readable form, attempt to discover any source code, or use any software that enables or includes any part of the Site.
- Attempt to gain unauthorized access to the Site's computer system or engage in any activity that disrupts, diminishes the quality of, or interferes with the performance or deteriorates the functionality of the Site.
- To use the Site for abusive purposes by deliberately introducing viruses or any other malicious program and to attempt to access the Site in an unauthorized manner.
- To infringe the intellectual property rights of the company and/or to resell or attempt to resell the products to third parties.
- To denigrate the Site and/or the products as well as the company on social networks and any other means of communication.
8.4. If, for any reason, the company considers that the Customer does not comply with these T&Cs, the company may at any time, and at its sole discretion, remove his access to the Site and take all measures including any civil and criminal legal action against him.
9. RIGHT OF WITHDRAWAL
9.1. In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of receipt of the last product ordered on the Site to exercise his right of withdrawal from the company, without having to justify his reasons or pay any penalty.
9.2 All Products/Services can be retracted, except those excluded by article L. 221-28 of the Consumer Code, reproduced below:
The right of withdrawal cannot be exercised for contracts:
1° Of supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express waiver of his right of withdrawal;
2. the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period
3. the supply of goods made to the consumer's specifications or clearly personalized
4. the supply of goods that are likely to deteriorate or expire rapidly
5. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6. The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
7. The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;
8. Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to meet the emergency;
9. Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10. The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
11° Concluded at a public auction;
12° For the provision of accommodation services, other than residential accommodation, transportation services, car rentals, catering or leisure activities that must be provided on a specific date or during a specific period;
13. The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal.
9.3. In order to exercise its right to withdraw from the Order, the Customer must notify its decision to withdraw by means of the withdrawal form provided in the appendix hereto or by means of an unambiguous statement, without giving any reasons. The Customer may notify the Company of his or her decision to cancel the Sales Order by any means, including, but not limited to, sending a letter to the Company at the following address: 16 Boulevard Léon Gambetta, 30400 Villeneuve-lès-Avignon, France or by e-mail to email@example.com.
9.4. In case of notification to the company by the Customer of his decision to withdraw, whatever the means used, the company will send him without delay an acknowledgement of receipt of the withdrawal on a durable medium (in particular by e-mail).
9.5. The Customer must return the product(s) in the same condition in which he received it (them), and with all packaging, accessories and instructions (even if the product(s) has (have) been unpacked), as soon as possible and no later than 14 days from the notification of the decision to withdraw from this contract, to the following address AMBROLIA SARL 16 Boulevard Léon Gambetta, 30400 Villeneuve-lès-Avignon, France. In accordance with the law, the Customer shall bear the cost of returning the product(s).
9.6. In the event of the Customer's withdrawal, the refund of the Product(s) which has/have been the object of the right of withdrawal shall be made by the Company by the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to a different means. In any event, this refund will not incur any costs for the Customer. The refund shall be made as soon as possible, and no later than 14 days from the date on which the Company is informed of the Customer's decision to withdraw from the Order.
9.7. In accordance with Article L.221-23 of the French Consumer Code, the Client is hereby informed that it shall only be liable to the Company for any loss of value of the product(s) returned following the exercise of its right of withdrawal, resulting from handling other than that required to establish the nature, characteristics and proper functioning of said product(s).
10.1. The company implements all measures to ensure the Customer the supply, in optimal conditions, of quality product (s). However, the Company shall not be held liable for any failure to perform or improper performance of all or part of the services provided for in the contract, which is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party outside the contract, or to a case of force majeure. More generally, if the company's liability were to be incurred, it could not under any circumstances agree to compensate the Customer for indirect damages or whose existence and/or quantum would not be established by evidence.
10.2. The Company shall not be held responsible for damages caused by misuse of any of its products or by failure to observe the precautions for use and conditions of hygiene, storage and safety when using any of its Products/Services.
10.3. The Site may contain links to other sites not edited or controlled by the Company, which company, which cannot be held responsible for the operation, content or any
The Company shall not be held responsible for the operation, content or any element present on or obtained through these sites.
10.4. The establishment of such links or the reference to any information, articles or services provided by a third party cannot and must not be interpreted as an express or tacit endorsement by the Company of these sites and elementsnor of their contents.
10.5. The Company is not responsible for the availability of such websites and cannot control the content of such websites nor validate the advertising, product(s) and other information provided on such websites.
10.6 It is expressly stipulated that the Company shall not be held liable in any way whatsoever if the Customer's computer equipment or e-mail system rejects, for example due to anti-spam software, e-mails sent by the Company, including but not limited to the copy of the payment receipt, the Order summary or the shipment tracking e-mail.
10.7 The Client is fully aware of the provisions of this article and in particular of the aforementioned warranties and limitations of liability, without which the Company would never have entered into a contract.
The Customer undertakes not to undermine the security of the Site. To this end, the Customer undertakes not to carry out any fraudulent access and/or maintenance in the company's information system. The Client may not damage or hinder the company's information system. Should he fail to do so, the company may take any measure against him and, in particular, incur criminal liability under Articles 323-1 et seq. of the French Penal Code.
12. INTELLECTUAL PROPERTY AND PERSONAL DATA
12.1. All the elements of this Site and the Site itself are protected by copyright, trademark law, designs and models and/or any other intellectual property rights. These elements are the exclusive property of the company. All these rights are reserved for the whole world.
12.2. The name and trademark, logos, designs, stylized letters, figurative marks, and all signs represented on this Site are and will remain the exclusive property of the Company.
12.3. No title or right whatsoever in any item or software shall be obtained by downloading or copying items from this Site. The Customer is expressly prohibited from reproducing (other than for its own personal, non-commercial use), publishing, editing, transmitting, distributing, displaying, removing, deleting, adding to, modifying or performing any work based on this Site and the materials and software contained therein, or selling or participating in any sale of this Site, the materials on this Site, or any software related thereto.
12.4. The Company grants the Customer a non-exclusive license to use the Site.
This license is strictly personal and may not be assigned or transferred to any third party. The license is granted for the duration of the use of the Site.
12.5. Any use by the Customer of the company names, trademarks and distinctive signs belonging to the company is strictly prohibited unless expressly agreed by the company.
12.6. The Company understands that the protection of data and privacy is an issue for all Internet users visiting the Site. The company undertakes, in accordance with the RGPD regulations, to respect your privacy and to protect your personal data, i.e. data that may identify you directly or indirectly as a person.
12.7. In the context of the order, the company has to collect personal data from the Customer. The Company undertakes to protect the personal data of customers.
12.8. The files containing personal data necessary for the order are stored on the servers of the Site's host.
This service provider ensures compliance with the requirements of the General Data Protection Regulation (RGPD). The company does not communicate or trade the personal data of customers.
12.9. At the stage of ordering on the Site, the Customer expressly consents to the collection and processing of his/her personal data necessary to complete the orders.
12.10. The personal data collected by the company is intended to enable the completion of the order. The various personal data will not be kept longer than necessary for the purposes for which they were collected, including compliance with legal or fiscal obligations.
12.11. In accordance with the provisions of Law No. 78-17 of January 6, 1978, as amended by Law No. 2004-801 of August 6, 2004, known as "Informatique et Libertés", and the General Data Protection Regulation (RGPD), subject to proof of identity, any Customer, regardless of nationality, has the right to access, modify and delete his or her personal data. Each Customer is also entitled to request a limitation of the processing of his or her data and has the right to data portability as well as the right to object to the processing of his or her personal data.
12.12. For the purposes of the application of this clause and, in particular, to ensure the confidentiality of the Customer's data, the company has appointed, in accordance with the provisions of the General Data Protection Regulation (RGPD), a data protection officer, who may be contacted at the following address: firstname.lastname@example.org
12.13. In any case, any Customer has the right to make any claim to the CNIL.
13.1. By checking the box provided for this purpose or by expressly agreeing to this, the Customer accepts that the company may send him/her, at a frequency and in a form determined by the company, a newsletter which may contain information relating to its activity.
13.2. When the Customer checks the box provided for this purpose in the registration process on the Site to place the Order, he/she agrees to receive commercial offers from the Company for Products similar to those ordered.
13.3. Customers may unsubscribe from the newsletter by clicking on the link provided for this purpose in each newsletter.
14. OPPOSITION LIST TO TELEPHONE CANVASSING
The Customer has the possibility of registering free of charge on a BLOCTEL telephone opposition list (www.bloctel.gouv.fr) in order to no longer be canvassed by telephone by a professional with whom he or she has no current contractual relationship, in accordance with Law No. 2014-344 of March 17, 2014 on consumption.
Any consumer has the opportunity to register on this list free of charge on the website https://conso.bloctel.fr/index.php/inscription.php.
15. APPLICABLE LAW AND JURISDICTION
15.1. These GTC are governed and interpreted in accordance with French law, without regard to the principles of conflict of laws.
15.2 In the event of a dispute arising from the interpretation and/or performance of these GTC, or in relation to these GTC, the Customer may decide to submit the dispute with the company to a conventional mediation procedure or any other alternative dispute resolution method.
15.3. In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, the Company adheres to the FEVAD e-Commerce Mediation Service, whose contact details are as follows
commerce FEVAD whose coordinates are as follows:
60 Rue la Boétie, 75008 Paris, France - https://www.mediateurfevad.fr/
You can use the mediation service for consumer disputes related to an order placed on the Internet.
To find out how to contact the Mediator:
15.4 Finally, it is reminded that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to the courts
15.5. The Customer may also visit the European platform for the settlement of consumer disputes set up by the European Commission at the following address, which lists all the approved dispute settlement bodies in France: https://webgate.ec.europa.eu/odr/.
15.6. In the event of failure of this mediation procedure or if the Customer wishes to bring an action before a court, the rules of the Code of Civil Procedure will apply.
Appendix 1: RETURN FORM
Ambrolia Sarl 16 Boulevard Léon Gambetta, 30400 Villeneuve-lès-Avignon, France
I hereby notify you of my withdrawal from the contract for the sale of the product(s)/service(s) mentioned below:
Ordered on :
Received on :
Order number :
Customer's name :
Customer's address :