Our quality charter allows us to better communicate on the transparency of our services. If one of your questions remains unanswered, you can also consult our FAQ or contact us directly via the contact form.

 

Product quality

To offer you rare and exceptional products, our team takes care of searching, sorting and testing each jewel before marketing it. 

We have implemented a strict protocol allowing us to refuse any marketing of a jewel that does not meet our expectations.

To guarantee you a quality service, we have implemented a "satisfied or refunded" policy. 

 

Free after-sales service

If you need advice or support in choosing your jewel, our advisers are at your disposal to answer your emails and your calls. In case of questions before or after a purchase on our site, we are entirely at your disposal to answer you. 

If you wish to contact us, you can access our contact form or write to us directly from one of our social networks. If you have a question or run into any issues during your experience, we're here to help! Contact us and we will do our best to meet your requests.

 

Safety first

In order to protect you during your visit to our site, we have made every effort to secure your data. 

Our site is in the secure HTTPS format and our encryption system is SSL to allow you to prepare your basket and proceed to its payment in a secure manner. Our main payment provider and our partners also support us in these steps to secure all your means of payment.

Your data is also at the heart of our thoughts, and that is why we have brought our site into compliance with GDPR regulations (General Data Protection Regulations). Consult all the details of these measures by going to the data protection tab.

 

Order processing

In order to offer you fast delivery, we make every effort to prepare your packages in a maximum of 3 working days. Following its shipment, we guarantee delivery within a maximum of 10 working days.

Products personalized by engraving may take up to 5 working days to be offered to you for delivery. We therefore suggest that you plan ahead if you ever want to offer personalized jewelry for a special occasion. In order to reassure you about the delivery of your package, we have set up a detailed follow-up of your postal shipment. For any problem with the delivery of your package, you can contact us through our contact form.

Respect the environment

Respect for the environment and fair trade is at the heart of our approach, and we want to do our best to respect our ecological ambitions. We are also committed on a daily basis to carrying out selective sorting of all our waste, and to reusing all the materials that we can reinvest in another way.

 

Import of raw materials

We want all our suppliers to act for the planet, and that is why we make maximum use of local suppliers located in France. For rare products such as stones mined abroad, we exclusively use ship transport, thus reducing our emissions compared to air transport.

 

Responsible consumption

We strive to work in healthy and economical conditions. For example, we use Led bulbs and do not practice overheating or the use of air conditioners. We favor moderate electronic exchanges rather than paper mail. For example, we suggest that you view your invoices online.

 

Rigorous selection

Many dishonest suppliers offer to market tinted or counterfeit stones in special colored paste. We ban any counterfeiting by choosing trusted suppliers. Our main supplier is a French family business that has existed for more than 20 years and which attaches paramount importance to the quality and origin of its products as well as to very rigorous ethical values.

 

Quality controls

When we contact a supplier, it is the quality of his products that we choose above all. This is why we carry out multiple tests on materials and stones, as soon as they are received. If the quality does not meet our requirements, this immediately terminates our partnership and the non-marketing of defective products received (or of poor quality).

 

Fast delivery and careful

Each item is carefully prepared to arrive as quickly as possible, directly in your mailbox, and in one piece! The jewels are protected in recycled cardboard boxes. Your order is prepared in a bubble bag or in a protected box depending on the size of your order to ensure the protection of your jewelry.

Because some products may not have met your expectations, we guarantee a refund or replacement following its return up to 14 days after the delivery date (excluding engraved jewelry). We offer you adapted solutions so that your returns are at reduced prices.

 

Unique products

Each stone being unique, slight variations in appearance, color and size may be visible upon receipt of your jewel. This means that the creative craftsman (for the raw materials) or ourselves (for the finished product) have worked many hours to offer you a unique handmade jewel. Note that all of our personalized and engraved jewelry cannot be returned due to the uniqueness of the product.

We strive to describe as accurately as possible all the jewelry that we offer for sale on our site (size, weight, materials, colors, etc.). To facilitate your choice among our many jewels, we take different photos of each item, in our own creative photo studio.

 

Disclaimer

Ambrolia takes particular care to ensure that each finished product comes as close as possible to their description on the site (color, shape, style, etc.). 

However, we do not guarantee that the descriptions, photos and other content on Ambrolia are perfectly accurate, reliable and always up to date. Differences due to technical, typographical, digital or photographic reasons may occur. Indeed, the perception of the colors and the style of the products can vary, in particular according to the parameters of your computer.

In addition, the jewels being mainly composed of minerals and fine stones or natural products, the images of the latter are non-contractual because their overall appearance may vary depending on the uniqueness of the piece and the size made by ourselves, artisans. If the stone you have ordered will be well in your jewel as desired, we invite you to take into account that it is about minerals and natural vegetable resins having crossed time. This is why impacts, scratches and crevices may vary from the model you have seen in the photo. The intensity of the color, the variations of the grooves as well as any other characteristic of the stone in question characterizes it with its uniqueness.